Support Aware ®️

Our experienced engineers will assist on-site or remotely with issues that traditional support models may not cover. Let us focus on managing, supporting, and optimizing your security infrastructure, which in turn, will save you time, money, and resources.

Service Desk

Support Aware® provides a remote team for our customers to assist with daily review, maintenance and management of their security assets.

Our desk is staffed by multiple security engineers with the skills and experience to solve your business challenges. We size our virtual teams by anticipating daily expected demand and mapping appropriate resources to appropriate tasks. Team members can vary throughout the relationship depending on what specific activities are in play.

Because Support Aware is not Staff Augmentation, customers aren’t limited to an individual with specific skills, but instead, get a pool of talent which can be adjusted as needs change. 

New Features

Systems Monitoring We provide 24/7 monitoring of your infrastructure ensuring that critical events don’t go unnoticed. System health, events, and alerts will be logged and escalated to your organization.

Systems Monitoring

We provide 24/7 monitoring of your infrastructure ensuring that critical events don’t go unnoticed. System health, events, and alerts will be logged and escalated to your organization.

Remote Desk

Atlantic’s Remote Desk provides a remote virtual administrator to either manage or co-manage the day-to-day maintenance and operation of your systems.

Virtual CISO

We offer Virtual CISO as a regular & reliable resource to work with your senior management, ensuring proper consideration is given to maintaining an acceptable level of risk for your organization

Services

Your dedicated Service Desk M​anager and/or Technical Team Lead will manage your day-to-day services, which may include:

Support Overlay Services

Life Cycle Management

Analysis and Reporting

System Tuning

Assessment Services

On Demand Services

Contact Us

Security Project? Contact us if you have a general question or need immediate services.

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